Micro Center Support Tickets All Reviews

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Micro Center Reviews

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  • bluray disks

    The website claims customer satisfaction guaranteed but I had bought some bluray disks that I have thrown all 10 of the 25 that I have tried to burn due to error messages that stopped the burn process. I went to replace them and got a freak show of a clerk and Cassidy the manager didn't offer to make the disks good or do anything except say I am sorry. You don't stock any name brand disks in 50 gb except in 3 packs for $6 apiece and single packs for $18 apiece. I asked if the only option was Amazon and the manager said yes. If that is providing satisfaction, I will take all my... More...
    (Shopping, Chain Stores)
  • Software and Laptop

    I purchased a laptop, and within 2 weeks, it wouldn't turn on. So I exchanged it, and tried to exchange the microsoft office software because I know you can't install that on more than 1 computer. Customer service told me I wouldn't need to, that I can call Microsoft and there's a number on the box. I couldn't find a number and the software didn't work. So I went back to microsoft again (for the 3rd time in 2 weeks..) they make me wait and wait just to tell me I will need to return the software. They didn't have to same software I bought anymore, and I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • WEs Vaughn Rage incident

    WEs Vaughn, upper manager at Microcenter, Inc. Denver, CO, did on May 16, 2011 accost the CEO of Data Control Systems, Inc. The apparent Rage was caused by the simple request to replace defective products sold by the named store. The CEO of our company was told to wait for a tech to discuss the issue and troubleshoot the problem. When the CEO demanded replacement of the parts and to speak to a manager instead Wes Vaughn took it upon himself to badger, belittle, embarass, make very public a situation that should have been handled privately. Wes Vaughn raged so out of control that other... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • refurbished DS plug defective

    I have been to store twice to get a recharger plug that will work with the refurbished Nintendo DS you sold me for $79.99. I don't want to return to the store a 3rd time at this time of the year only to receive another defective and/or 3rd party non-oem recharger from "Nintondo" versus what you should be providing, manufactured by "Nintendo." If I do return, I don't want to wait more than an hour to get this resolved. A reasonable solution would instead to mail me a working OEM product to my home address and resolve this issue quickly...as the bait&switch... More...
    (Real Estate, Brokers, Mortgages)
  • Incompetent walk in service

    My computer has an intermittent power problem. Last night I took my computer to the Rockville MD Microcenter. The technician plugged in the computer and it started right up. I asked if there could be an intermittent problem and was told no. I decided to have the computer cleaned while I waited. The stupid technician called my home number while I was walking around the store waiting for the computer to be ready. I then was totally ignored for 20 minutes while waiting to pay for the cleaning. Of course, I got home and the computer would not start! I run a shipping business and cannot spare... More...
    (Real Estate, Brokers, Mortgages)


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