Micro Center Complaint

Micro Center Complaint

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Avoid OEM sales - OEM hard drive


I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty.

The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused to accept any responsibility or make any kind of refund or exchange.

Moral of the story: Do NOT buy OEM products from MicroCenter unless you like gambling.


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Comments


RegularGuy says: (6 years ago)
 0
Then you clearly do not understand warranties. The product had a THREE YEAR warranty from the manufacturer, but it required the purchaser to return it to the store it was purchased from.

The reason I had to return it to MicroCenter was that the item was NEVER INTENDED for retail sale in the U.S. It was a GREY-MARKET import which MicroCenter must have known.

Got it so far?

MicroCenter refused to accept it as a warranty return, even though it was inside the THREE YEAR warranty period.

I BOUGHT a new item from a national retailer which had a manufacturers warranty. I could have gotten one from some online auction 'as-is' but I bought from MicroCenter instead.



RegularGuy says: (6 years ago)
 0
Then you clearly do not understand warranties. The product had a THREE YEAR warranty from the manufacturer, but it required the purchaser to return it to the store it was purchased from.

The reason I had to return it to MicroCenter was that the item was NEVER INTENDED for retail sale in the U.S. It was a GREY-MARKET import which MicroCenter must have known.

Got it so far?

MicroCenter refused to accept it as a warranty return, even though it was inside the THREE YEAR warranty period.

I BOUGHT a new item from a national retailer which had a manufacturers warranty. I could have gotten one from some online auction 'as-is' but I bought from MicroCenter instead.




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