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Micro Center Complaint - Bad hard drive and poor service - HP laptop
Micro Center Complaint

Micro Center Complaint


Bad hard drive and poor service - HP laptop

Less than one year after purchasing my HP lap top computer at Micro Center in MI, my hard drive went bad one week before my online college course ended, with NO warning. The employee at the store wrote up the service ticket, and determined that it was still under HP warranty. 4 days later, no tech had even been assigned to my computer, and when he was, he ordered the part under the wrong warranty (M C warranty), even though they knew it was still under the HP one. Then, they ordered the wrong part, and it has been one delay after another. Calling the store gets you placed on hold before any person even answers. Then, when they do answer, they place you on another hold. It has been over 2 weeks, and the part has been replaced,but my data has not been retrieved yet after 3 addl. days. It is VERY frustrating for someone who takes online classes. :( I will not buy from this store again.

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MCcustrel says: (5 years ago)
Hi jetmom,

I was reviewing this site and came across your review of your experience working with Micro Center. I wanted to follow up with you to see if your issue was resolved or if we can connect to see how we can find a way to continue our customer relationship. I would sincerely value getting more insight to what happened here from you if you would email me at custrel@microcenter.com. Thank you for your time.

Customer Relations
Micro Center

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